FAQ
Frequently Asked Questions
Answers to common questions about NeuralScope, our AI observability platform, programmes, and professional services.
Before booking a scope demo or enrolling in a programme, teams often have questions about what NeuralScope is — and what it is not. This page covers the most common enquiries we receive from platform engineers, ML leads, and reliability teams evaluating observability solutions for production AI.
Is NeuralScope a marketing agency?
No. NeuralScope is an AI observability platform and engineering consultancy. We build monitoring infrastructure, drift detection pipelines, distributed tracing systems, and governance tooling for production machine learning systems. We do not provide advertising services, brand strategy, creative campaign development, social media management, or any form of marketing agency work. If you are looking for a marketing partner, NeuralScope is not the right fit.
Can you guarantee zero model drift?
No responsible observability vendor can guarantee zero drift. Machine learning models operate in environments where input distributions, user behaviour, and upstream data sources change continuously. Drift is an inherent characteristic of production ML, not a failure of your team. What NeuralScope guarantees is early detection through automated monitoring, clear alerting when drift exceeds configured thresholds, and actionable runbooks so your team can respond before drift impacts business outcomes or user experience.
What is included in a scope demo?
A scope demo is a 45-minute technical walkthrough of the NeuralScope platform using anonymised sample data representative of a production inference estate. We demonstrate monitoring dashboards, drift detection alerts, distributed trace visualisation, and governance audit logs. The session includes a discussion of your current observability gaps and recommendations for next steps. There is no sales pressure — we focus on technical fit and whether our platform addresses your specific challenges.
What technology stacks do you support?
NeuralScope integrates with OpenTelemetry, Prometheus, Grafana, Datadog, MLflow, Weights & Biases, Kubeflow, Amazon SageMaker, Google Vertex AI, Azure Machine Learning, and custom gRPC or REST inference servers. Our collectors are designed to fit into existing SRE workflows rather than requiring a wholesale toolchain replacement. We support deployment on Kubernetes, serverless platforms, and bare-metal GPU clusters.
Where is my data stored?
NeuralScope's primary data residency is in Canada. We operate collector deployments in Canadian data centres and offer region-specific configurations for organisations with data sovereignty requirements under PIPEDA and provincial privacy legislation. Cross-border data transfers are governed by our Privacy Policy and require explicit client consent where applicable.
How long does a typical observability rollout take?
A focused pilot covering one model family typically takes four to six weeks from initial architecture scope panel to production dashboards with active drift detection. Enterprise-wide rollouts spanning dozens or hundreds of endpoints are phased over quarters, depending on estate complexity and organisational readiness. We provide fixed timelines and deliverables in every proposal.
Do you work with small teams or only enterprises?
We work with engineering teams at every stage — from Series A startups shipping their first production model through to regulated enterprises with hundreds of inference endpoints. Our programme modules (NSC-101 through NSC-601) scale to your current observability maturity. A two-person ML team can benefit from NSC-101 Foundations just as much as a fifty-person platform organisation benefits from NSC-601 Enterprise Architecture.
How does pricing work for professional services?
NeuralScope provides fixed-price proposals for all service engagements. We do not charge open-ended hourly rates for consulting. Pilot programmes typically range from C$18,000 to C$32,000 depending on stack complexity. Platform advisory retainers start at C$4,200 per month. Programme fees are listed on our Programmes page. All prices are in Canadian dollars and exclude applicable taxes.
Still have questions?
Our platform team is available Monday to Friday, 9:00–17:00 Eastern Time. For privacy-related enquiries, contact [email protected] directly.
Contact usSee the platform in action
Book a scope demo and get answers tailored to your inference estate.
Request a scope demo